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Join Our Team

Due to expansion, we are now looking for a dynamics individual to join our team

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Full Time Positions

at ACAD Pte Ltd

Key Responsibilities:

Customer Relationship Management:

  • Maintain and nurture relationships with existing customers to ensure ongoing satisfaction and repeat business.
  • Address customer inquiries and provide timely and accurate information.

Sales Enquiries and Lead Follow-Up:

  • Follow up on sales inquiries from potential customers received through website chats, emails, and inbound calls.
  • Actively pursue and qualify new sales opportunities to expand the customer base.

Product Advising:

  • Advise customers on suitable product selections based on their needs and specifications.
  • Stay informed about new product features and benefits to effectively communicate these to customers.

Sales Pipeline Management:

  • Create and maintain a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
  • Develop strategies to move prospects through the sales cycle towards closure.

Requirement:

  • Diploma/Degree in any discipline
  • Knowledge of Engineering CAD/CAM software will have an added advantage
  • Strong communication skills
  • Pleasant personality, independent, initiative and has a positive attitude

Key Responsibilities

Presales Support:

  • Act as the technical expert during the sales cycle for Archicad and related BIM/CAD software solutions.
  • Deliver engaging product demonstrations, webinars, and technical presentations to prospective clients.
  • Assist the sales team in identifying client needs and proposing appropriate solutions.
  • Prepare and customize proof-of-concept models to illustrate product capabilities.

 

Technical Support:

  • Provide first-line technical support to clients using Archicad and other CAD/BIM tools.
  • Diagnose and resolve software issues, escalating complex problems to the development or vendor support teams when necessary.
  • Maintain a knowledge base of common issues and resolutions to improve support efficiency.
  • Deliver onboarding, training, and ongoing support for new and existing users.
  • Monitor and follow up on support tickets to ensure timely resolution and client satisfaction.

 

Client Engagement & Product Feedback:

  • Build and maintain strong relationships with users, gathering feedback to relay to product development teams.
  • Work closely with internal teams to keep up-to-date on product developments and industry trends.
  • Participate in user group meetings, events, and conferences to represent the company and promote the software.

 

Requirements

Technical Skills:

  • Proficiency in Archicad is essential; knowledge of other CAD/BIM tools (e.g., Revit, AutoCAD, SketchUp) is a plus.
  • Understanding of BIM workflows, architectural design processes, and construction documentation.
  • Experience with CAD/BIM standards and interoperability formats (e.g., IFC, DWG, PDF).
  • Familiarity with rendering, visualization, and coordination tools is a bonus.

 

Professional Background:

  • Degree/Diploma in Architecture, Civil Engineering, or a related field.
  • Experience in a technical support, presales, or architectural design role (2+ years preferred).
  • Strong presentation and communication skills – ability to explain complex concepts to both technical and non-technical audiences.
    Ability to manage multiple priorities and work independently or within a team.

 

Nice to Have:

  • Archicad certification or formal training.
  • Experience working with clients in the AEC (Architecture, Engineering, Construction) industry.

This position is available as both Full-Time/ Part-Time.

We are looking for an experienced CAD Software Trainer to conduct training sessions on AutoCAD and SketchUp Pro for professionals in Architecture, Construction, Interior Design, or related Engineering disciplines. The ideal candidate should have a strong background in using these software tools and experience in adult education.

Key Responsibilities:

  • Design, and deliver engaging training sessions on AutoCAD and SketchUp Pro.

  • Provide hands-on guidance to enhance learning outcomes.

  • Adapt training content to suit different learning styles and proficiency levels.

  • Evaluate training effectiveness through participant feedback and assessments.

  • Stay updated with industry trends and advancements in AutoCAD and SketchUp Pro.

  • Maintain a professional and engaging learning environment for adult learners.

Requirements & Qualifications:

  • Education & Certification:

    • Workplace Literacy (WPL) proficiency at Level 5, OR

    • Diploma in Architecture, Construction, Interior Design, or a related Engineering discipline (or equivalent).

    • WSQ Advanced Certificate in Learning and Performance (ACLP) or an equivalent adult training certification.

  • Experience:

    • Minimum 3 years of practical experience using either AutoCAD or SketchUp Pro.

    • At least 2 years of experience in adult education or education in Architecture, Construction, Interior Design, or a related Engineering field.

  • Skills & Competencies:

    • Strong presentation, facilitation, and communication skills.

    • Ability to tailor training methods to suit adult learners.

Send your resume to:

careers@acad.sg

*PLEASE INCLUDE YOUR EXPECTED SALARY IN YOUR RESUME*

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Established in 2011, ACAD Pte Ltd provides software solutions and, training courses for the AEC,  Interior, and MEP industry, focusing on innovation and customer support.

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